Cancellation Policy

Until an order is handed over to the carrier it can be cancelled outright. Afterwards it falls under returns.

Before despatch

Cancel outright. Nothing is charged and the full amount is returned.

After despatch

The order becomes a return. See the Refund and Returns Policy.

How to cancel

Cancellation requests go to support@giftonra.shop. If it is urgent, ring +1 212-302-7422 during Monday – Sunday, 9:00 AM – 12:00 AM (ET) as well as emailing.

Because handling begins within 1–3 business days, a cancellation is most likely to succeed on the day the order is placed. We will always tell you honestly whether the parcel has already gone.

Refunds on cancellation

Nothing is retained on a cancellation. The full amount is returned within five business days.

When we cancel

We reserve the right to cancel where stock is exhausted, a price was displayed incorrectly, or an address cannot be verified. Full refunds follow the same day.

Changing an order instead

Adding to an order before despatch is usually possible and avoids a second delivery charge. Changing a delivery address is possible until the label is printed. Both are handled by email at support@giftonra.shop.